Frequently Asked Questions (FAQ):
We are open Monday - Friday from 8AM - 6PM ET for Customer Service. Shipping is available from 8AM - 9PM ET. All other departments are available 8AM - 5PM ET.
Blank orders placed by 6:00 EST can normally be shipped that day. If you place an order after that time, just call Customer Service at 800-253-9885 to check on whether it can still be shipped that day.
Our primary carrier is FedEx but we can also use other companies like UPS, U.S. Postal Service and DHL if requested.
All orders are shipped FOB Kalamazoo, Michigan. A customer bears the exclusive risk of loss or damage to the products at all times after Edwards has turned the products over to a carrier for shipment. Edwards is not responsible for delayed orders after they have left the Edwards warehouse.
Edwards provides shipping via FedEx to the 48 contiguous states within 3 days or less, for the price of FedEx Ground, when shipped on Edwards FedEx account. Typical FedEx ground shipping times are shown in the attached map. Contact Customer Service for more details on this transit time to your location.
No. In order to maintain our service levels, Edwards implemented a fully automated system. We want to exceed your expectations on turn times. In order to achieve this, once an order is placed, it is released to our distribution team and can no longer be changed or cancelled.
You can add pieces under your same purchase order number, however, it will be processed separately. This package will ship and invoice independently of the original order.
DO NOT return merchandise without first calling Edwards Garment for a Return Authorization Number (RA#).
- Indicate this RA# on outside of carton.
- Place the RA inside the carton, along with the reason for the return, with a packing slip.
- Do not put any orders with returns.
- Place new order promptly for replacements.
- No returns will be accepted on discontinued products or 90 days from purchase date.
- All goods returned after 90 days are subject to a restocking fee.
- Certain items may not be returned due to changes in make, pattern or fabric.
- All garments must be returned in same condition as when shipped to you.
- Any worn garment being returned for construction or fabric failure must be cleaned prior to being returned.
- Any non-returnable item (or garments which are not Edwards) will be returned at customer's expense.
- Returns should be sent back FedEx Ground or equivalent to: 4900 South 9th Street, Kalamazoo, MI 49009
Yes, we can drop ship to any commercial address. All merchandise drop-shipped to third-parties (embroiderers, screen printers etc.) must be inspected for accuracy and product flaws prior to decorating. We are not responsible for any discrepancies on orders sent to anyone other than the invoiced account.
Edwards sells only to uniform dealers, distributors and industrial launderers who have established credit responsibility. No sales are made direct to the ultimate user. Please complete our online Become a Distributor form to begin the process.
Edwards offers Net 30 days on account. We also accept credit cards (Visa, MasterCard and American Express) at the time of placing your order. All Visa, Master Card and American Express payments are considered "Cash in Advance" orders. All orders to be paid with a credit card must be placed through the website or with our Customer Service Center. Orders that are shipped as "Cash in Advance" and/or with a credit card do not qualify for a discount. Orders shipped under open credit terms do not qualify to be paid with a credit card. Establishing an account requires completing a distributor profile/credit agreement for your state. Click here to download a distributor profile/credit agreement.
Yes, we have in-house embroidery equipment which can do work at competitive rates. You can add Embroidery to any garment by selecting an existing logo or a new logo while selecting items from the product details page on the website. You can also contact our embroidery department for additional information or a quote
Yes, we can make special and custom garments depending on the sizes, complexity and quantity needed. Contact our DIY Department for further information.
All Edwards garments are made to our specifications and quality standards at different operating facilities around the world
Edwards Garment vendors are expected to operate their business in full compliance with all international laws, as well as the laws of their respective countries, and with all other applicable laws, rules and regulations. Their Social Responsibility management shall be at least confirmed by a self-assessment form which contains requirements concerning:
- Management system, corporate policy
- Abolition of child labor
- Working Hours
- Wages and benefits
- Forced and compulsory labor
- Elimination of discrimination
- Freedom of association
- Health and safety at work
All garments produced by Edwards are Proposition 65 compliant. What is Propostion 65?
- California Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November 1986. The proposition protects the state's drinking water sources from being contaminated.
- Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.
Edwards only sells to sales organizations, manufacturers and industrial launderers who have established credit responsibility. No sales are made directly to the ultimate user.
Edwards distributors may not advertise or promote Edwards products, or cause the products to be advertised or promoted at prices discounted below the Edwards MAP Policy. This policy is made to protect the integrity of the Edwards Garment product line and our distributor network. The Edwards Garment MAP policy applies to, but is not limited to, advertising in all catalogs, direct mail, websites, in-store displays, and any and all other forms of advertising media, including the internet and any other electronic medium avaliable. You may not promote or advertise Edwards products at prices discounted more than 20% on retail pricing advertised by Edwards, when coded on an "A". Any quantity discounts may not be advertised below MAP price.
In the event Edwards receives information that a party is advertising an Edwards' product below MAP, Edwards will contact the party in non-compliance. Once Edwards has contacted the party, the pricing must be corrected within three business days. If the advertised pricing has not been corrected in three days, Edwards will cease to supply the offending party. This sales policy is not a contract, nor an offer to form a contract. Edwards is not asking for and will not accept any agreement affirming your compliance with this policy. This policy simply describes the ciircumstances under which Edwards may in its sole discretion, choose to continue selling its products to you. If Edwards believes that you have failed to comply with this policy, Edwards may, with or without written notice to you, stop selling Edwards products to you or terminate the relationship.
Edwards Representatives are strictly prohibited from dicussing this sales policy or any other pricing practice with you, and from seeking or accepting any assurance of compliance with this policy. All questions regarding this Policy shall be directed, in writing, to Edwards Garment, Attn: VP of Sales, 4900 S. 9th Street, Kalamazoo, MI 49009. Edwards does not seek any comment or criticism from you about the pricing or advertising practices of any other authorized customer.
Edwards will not, under any circumstances, discuss the business dealings of any authorized customer with any other authorized customer. Edwards reserves the right to change, amend, or discontinue this sales policy at any time, and no third party has any right to rely on the continued existence of this policy, or any act or omission by Edwards to enforce this sales policy. Edwards may elect not to enforce advertising price policies on high volume orders. If an Edwards distributor with multiple store locations and website(s) violates this MAP policy at any particular store location or website(s), then Edwards may consider this to be a violation by all of the distributor's locations.
Simply Register to Become a Distributor by completing the application for your state. Once approved as a distributor a login and password will be emailed to you. You will want to print and save the Email confirmation.
Refer to the login confirmation Email you received. Enter your Emai Address and Password and click on login. You will note that you are now logged in with your User ID.
Yes, you must enter your username and password exactly as they appear in the confirmation email.
The person at your company who is responsible for the Admin account information has the ability to reset your login information. You may also use the forgot password link to reset your password. If you are the person responsible for the Admin account and cannot locate your information, you will need to reset your password by clicking Forgot Password or contact Customer Service at 1-800-253-9885.
If you have forgotten your password, you can quickly create a new password by clicking Forgot Password on the login screen. Enter your email address, you will be sent a confirmation email that requires you to click the link to confirm. That link will be bring you to a screen on the Edwards website that prompts you to change your password. Be sure to check your spam folder if you don't see the confirmation email promptly.
Once you are logged into the secured website, you can place orders multiple ways. The first is by clicking on the Shopping Cart link at the top of the webpage. This will take you to a speedshop page where you can enter your style, color, size and quantity and then add it to your cart. Complete the transaction by following the buttons for check out. This tool can also be accessed via the Quick Order Form link in the My Account page. You can also visit each product details page of the style you wish to purchase. Here you will be presented with a size grid where you can add quantities of multiple sizes and colors to your cart. Once added to your cart you can proceed with the checkout process. Here are some videos tutorials:
Any items that have been added to your cart will remain in your cart until you have either removed them or completed the purchase of the items. Even if you were to logout and back in, items will remain in your cart until you have completed one of the two aforementioned actions.
Any edits to the quantities or specific items can be done in the Cart prior to confirming the purchase of the items. Contact Customer Service at 800-253-9885 if you have questions after an order has been placed online.
Once you've added all the items to your Cart that you wish to purchase. Proceed to the Cart and complete the order process by clicking Checkout. Verify and confirm the shipping and billing address for the order, enter a Purchase Order #, and select a shipping method. Once this is complete, click on the Purchase button. This completes the order. You will be presented with a summary screen that recaps your order information. You will also receive an email with an order confirmation number that is used to follow the order throughout our system. This order confirmation number is important to keep.
Once logged in you may check inventory quantities by viewing any product detail page. The actual inventories are displayed for each color and size available for that style in real time.
You will be notified by email of the status of your order. However, you can always check the status of your order when logged into the website by going to "My Account" and checking the "Order History". Any order placed will be visible there.
Yes, just make sure the "ship to" information is reflecting the address that you wish to ship the order to at the time of checkout.
When viewing the cart, you may alter the quantity of for each item in the cart by changing the number in the box and clicking the blue "Update" button at the bottom of the cart. You may also remove items from your cart by checking the small box on the left and then clicking the blue "Update" button. Your cart will refresh and the changes you just made will be displayed appropriately.
For security reasons it is better to log out after each session to make sure that no one can access your data. This is especially true if you are accessing Edwards' from a shared computer like at a conference or in an internet cafe.
Contact email@example.com and let us know what you need assistance with.
Edwards suggests donating gently used garments to your local shelter, Goodwill, or clothing recycler.
Yes, you may still use it. Just log in using the credentials for that specific ordering site.
It's simple to use the shopping cart and you can place your order anytime you want, 24/7. Use the speed shopping function within the cart to quickly add items to your cart and complete the checkout process in minutes.
The Virtual Sample tool assists in giving you a visual aid by showing your logo on a specific Edwards style. We've created a simple tutorial to assist in using the virtual sample tool. View the tutorial.
IL friendly is a product designed to withstand the large batch wash/dry/press and high temperature conditions prevalent in industrial and commercial laundries. The garment is designed to last 50 wash cycles or more. Bleach and other chemicals are generally not recommended as they decrease durability, customers should test products before using it in environments with chemicals and/or very high temperatures and decide to use the product at their own risk.
Fabric is specially treated to prevent wrinkles and the taped seams are fused to keep the shirt crisp and wrinkle free
Wrinkle Resistant - Fabric is treated to resist wrinkles and the garment holds its shape with multiple washes.
Moisture wicking fabric draws moisture away from your skin transferring it to the outer surface keeping you cool, dry and comfortable .
Repreve® fiber contains recycled materials - including plastic bottles. When you see this symbol on the tag, remember: it's what's in it that makes it recycled. With Repreve®, you can be sure you're creating a reprieve for our planet.
Garments with a soil release finish provide for easy care with recommended soil treatment. The release allows stains to be removed more easily during laundering.
Teflon® and Scotchgard™ - Special fabric protection impedes water and stains from penetrating the garment for a period of time.
Tuff-Pil® Plus High Tech Acrylic fibers used for uniform ready sweater apparel offer low-pil performance, colorfast and durability. The garment is designed to last 30-50 home wash cycles
UV protected means more fun, less sun. The dry-mesh fabrics block harmful UV rays with up to a UPF 50 factor.
Tuff-Tested® garments mean they have passed testing by Edwards and our customers in the field to last week after week in any light work environment. To achieve this resilience, the right fabrics, trims and finishes are selected to enhance the life of the garment. These garments are designed to last 50+ wash cycles and to withstand the large wash/dry/press and high temperature conditions of industrial laundry.
Home Launder / Machine Washable is a product designed to be washed in small-batch, mild temperatures conditions typical of home machine washers. The garment is designed to last 30-50 wash cycles or more.
Dry Clean refers to products that are recommended to be professionally dry cleaned with very limited exposure to humidity. The garment is designed to last 30-50 dry clean cycles
Microsoft PowerPoint or Portable Document Format (pdf) presentations can be created for Edwards customers to present to uniform program opportunities at no charge if the presentation adheres to the Edwards Brand Guidelines. The Edwards Brand Guidelines includes showcasing the Edwards logo on the cover page, including “Edwards” in the product name and including the Edwards style number of each product featured in the presentation. Distributors have the option to remove all references to Edwards but will be charged a design fee of $50 per slide or page. Presentation design turnaround time is typically 5-7 business days.