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What are your hours of operation?
We are open from 8:00AM – 7:00PM EST for both Customer Service and Shipping. All other departments are available 8:00AM-5:00PM EST.
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What is the cut-off time for same-day shipping?
Orders placed by 3:00 EST can normally be shipped that day. If you place an order after that time, just ask Customer Service to check on whether it can still be shipped that day.
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What shippers do you use?
Our primary carrier is UPS Ground but we can also use other companies like Fed Ex, U.S. Postal Service and DHL if requested.
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What is your shipping policy?
All orders are shipped FOB Kalamazoo, Michigan. A customer bears the exclusive risk of loss or damage to the products at all times after Edwards has turned the products over to a carrier for shipment. Edwards is not responsible for delayed orders after they have left the Edwards warehouse.
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How long will it take to deliver my order?
Standard ground shipping times are shown in the attached map. We also can expedite deliveries for those areas outside the two-day zone by using our special service where we help underwrite the added costs of second-day air. Contact Customer Service for more details on this special service.
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Can I cancel an order after it is placed?
Yes, so long as it hasn’t been processed to where it crossed the shipping scale. When you need to cancel your order please call in as soon as possible so that it doesn’t get processed. Orders which have crossed the shipping scale cannot be canceled. In addition, orders which have been embroidered or have custom-made garments cannot be canceled or returned.
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Can I add on to or change my order?
You can add on to an order but it will ship separately from the first order unless Customer Service can stop the first one. You can make a change to your order if the order has not been processed, otherwise you will have to place a new order.
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What is your return policy?
We will gladly accept returns provided you obtain a Return Authorization (R.A.) prior to sending the garments. You can get an R.A. from Customer Service or click here to download an R.A. form. We do not charge any restocking fee and will pay for the return shipping if it was an Edward's error. Returned garments meet the following criteria: No returns will be accepted after six (6) months from invoice date. All garments must be returned in same condition as shipped. Any worn garment being returned for construction or fabric failure must be cleaned prior to being returned. Non-returnable items (non-Edwards garments, worn, embroidered or too old) will only be returned at customer's expense. Returns should be sent back U.P.S. Ground or equivalent to: 4900 South 9th Street, Kalamazoo, MI 49009 Indicate the RA# on the outside of the carton. Place the RA inside the car
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Do you do drop shipments?
Yes, we can drop ship to any commercial address. All merchandise drop-shipped to third-parties (embroiderers, screen printers etc.) must be inspected for accuracy and product flaws prior to decorating. We are not responsible for any discrepancies on orders sent to anyone other than the invoiced account.
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How do I get set up to buy Edwards garments?
Edwards sells only to uniform dealers, distributors and industrial launderers who have established credit responsibility. No sales are made direct to the ultimate user. Please fill out a credit application and fax it to (800) 234-9150. Click here to download a credit application.
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Do you offer volume discounts?
Yes Discounts are based on annual volume of net merchandise invoiced. Discounts are earned only if invoices are paid when due. Following is Edwards' volume discount schedule. $100,000.00 to $199,999.99 - 2% $200,000.00 to $299,999.99 - 3%$300,000.00 to $399,999.99 - 4% $400,000.00 to $499,999.99 - 5%$500,000.00 to $749,999.99 - 6%$750,000.00 to $999,999.99 - 7%$1,000,000.00 and over - 8%In addition, on select styles an additional 5% discount is available on large quantity cutting orders. Contact Customer Service for further information.
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What form of payment do you accept?
Edwards offers Net 30 days on account. Establishing an account requires completing a credit application. Click here to download a credit application. We also accept credit cards (Visa and MasterCard) at the time of placing your order. If you have already established an account with Edwards and are interested in purchasing with a credit card, please choose the following link. Credit Card Approval Form Only
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How do I order a catalog?
You can order a catalog by completing a request form. click here to request a catalog.
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Can you embroider garments?
Yes, we have in-house embroidery equipment which can do work at competitive rates. Contact our embroidery department for additional information or a quote.
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Do you make special or custom garments?
Yes, we can do special and custom garments depending on the sizes, complexity and quantity needed. Contact our Customer Service staff for further information.
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Where are your garments made?
All Edwards garments are made to our specifications and quality standards at different operating facilities around the world including the U.S.A.
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Which of your garments are made in the U.S.A.?
Select styles of our pants are made in the U.S.A. Requesting U.S. made product requires placing a special cutting order. Contact Customer Service for further information.
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