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What are your hours of operation?
We are open from 8:00AM – 6:00PM EST for both Customer Service and Shipping. All other departments are available 8:00AM-5:00PM EST.
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What is the cut-off time for same-day shipping?
Orders placed by 3:00 EST can normally be shipped that day. If you place an order after that time, just ask Customer Service to check on whether it can still be shipped that day.
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What shippers do you use?
Our primary carrier is UPS Ground but we can also use other companies like Fed Ex, U.S. Postal Service and DHL if requested.
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What is your shipping policy?
All orders are shipped FOB Kalamazoo, Michigan. A customer bears the exclusive risk of loss or damage to the products at all times after Edwards has turned the products over to a carrier for shipment. Edwards is not responsible for delayed orders after they have left the Edwards warehouse.
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How long will it take to deliver my order?
Standard ground shipping times are shown in the attached map. We also can expedite deliveries for those areas outside the two-day zone by using our special service where we help underwrite the added costs of second-day air. Contact Customer Service for more details on this special service.
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Can I cancel an order after it is placed?
Yes, so long as it hasn’t been processed to where it crossed the shipping scale. When you need to cancel your order please call in as soon as possible so that it doesn’t get processed. Orders which have crossed the shipping scale cannot be canceled. In addition, orders which have been embroidered or have custom-made garments cannot be canceled or returned.
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Can I add on to or change my order?
You can add on to an order but it will ship separately from the first order unless Customer Service can stop the first one. You can make a change to your order if the order has not been processed, otherwise you will have to place a new order.
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What is your return policy?
DO NOT return merchandise without first calling Edwards Garment for a Return Authorization Number (RA#).
Indicate this RA# on outside of carton.
Place the RA inside the carton, along with the reason for the return, with a packing slip.
Do not put any orders with returns.
Place new order promptly for replacements.
No returns will be accepted on discontinued products or 90 days from purchase date.
All goods returned after 90 days are subject to a restocking fee.
Certain items may not be returned due to changes in make, pattern or fabric.
All garments must be returned in same condition as when shipped to you.
Any worn garment being returned for construction or fabric failure must be cleaned prior to being returned.
Any non-returnable item (or garments which are not Edwards) will be returned at customer's expense.
Returns should be sent back U.P.S. Ground or equivalent to: 4900 South 9th Street, Kalamazoo, MI 49009
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Do you do drop shipments?
Yes, we can drop ship to any commercial address. All merchandise drop-shipped to third-parties (embroiderers, screen printers etc.) must be inspected for accuracy and product flaws prior to decorating. We are not responsible for any discrepancies on orders sent to anyone other than the invoiced account.
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How do I get set up to buy Edwards garments?
Edwards sells only to uniform dealers, distributors and industrial launderers who have established credit responsibility. No sales are made direct to the ultimate user. Please fill out a credit application and fax it to (800) 234-9150. Click here to download a credit application.
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What form of payment do you accept?
Edwards offers Net 30 days on account. Establishing an account requires completing a credit application. Click here to download a credit application. We also accept credit cards (Visa, MasterCard and American Express) at the time of placing your order. All Visa, Master Card and American Express payments are considered "Cash in Advance" orders. All orders to be paid with a credit card must be placed with our Customer Service Center. Orders that are shipped as "Cash in Advance" and/or with a credit card do not qualify for a discount. A credit card authorization needs to be on file with Edwards. If you have already established an account with Edwards and are interested in purchasing with a credit card, please choose the following link. Credit Card Approval Form Only . Orders shipped under open credit terms do not qualify to be paid with a credit card.
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How do I order a catalog?
You can order a catalog by completing a request form. click here to request a catalog.
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Can you embroider garments?
Yes, we have in-house embroidery equipment which can do work at competitive rates. Contact our embroidery department for additional information or a quote.
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Do you make special or custom garments?
Yes, we can make special and custom garments depending on the sizes, complexity and quantity needed. Contact our DIY Department for further information.
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Where are your garments made?
All Edwards garments are made to our specifications and quality standards at different operating facilities around the world including the U.S.A.
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Tell me about the Social Responsibility of Edwards Vendors?
Edwards Garment vendors are expected to operate their business in full compliance with all international laws, as well as the laws of their respective countries, and with all other applicable laws, rules and regulations. Their Social Responsibility management shall be at least confirmed by a self-assessment form which contains requirements concerning:
- Management system, corporate policy
- Abolition of child labor
- Working Hours
- Wages and benefits
- Forced and compulsory labor
- Elimination of discrimination
- Freedom of association
- Health and safety at work
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Which of your garments are made in the U.S.A.?
Select styles of our pants are made in the U.S.A. Requesting U.S. made product requires placing a special cutting order. Contact Customer Service for further information.
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How do I obtain an Edwards online account?
Simply click on e-for-Me Portal. Once you see the Welcome to “e-for-me” login screen, click on the Need a Login ID and Password (located to the right on the screen). Follow the instructions and within minutes a login and password will be sent to your desktop. You will want to print and save the Email confirmation.
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Once I receive my login and password, how do I log into 'e-for-me'?
Refer to the login confirmation Email you received. Then, click on the e-for-Me Portal and enter your Account ID number, the user ID and password. You will want to follow the instructions on your login confirmation Email in order to add additional users and to create a new login and password for yourself.
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Is the login information case sensitive?
Yes, you must enter your username and password exactly as they appear in the confirmation email.
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I'm having trouble logging into the Online Order System, what should I do?
The online order system works best with Internet Explorer version 7 or 8, however Firefox and other browsers work as well. You will need to disable your popup blocker for this site prior to logging into the system. Please refer to the Edwards website for complete instructions on how to do this.
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Who does Edwards sell to?
Edwards only sells to sales organizations, manufacturers and industrial launderers who have established credit responsibility. No sales are made directly to the ultimate user.
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What should I do if I forgot my password?
If you have forgotten your password, you can quickly create a new password by clicking on the Forgot Password on the login screen. Please enter the information required and a new password will be sent to you.
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How do I order online?
The Manage Orders screen is where you begin the order. Click on the “Add” button to begin the process. The order will ask you to complete a series of information. You’ll notice 3 tab buttons at the top of the order. Please complete all the information on each of those tabs. At the bottom of the ‘Ship To’ screen you will be prompted to click on Add Items.
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How do I add items?
Simply complete the style number, color, size and quantity using your keypad and tab key. You’ll notice that there is a number underneath the quantity box. This number is the amount of inventory available. Please note: Those items that do not have a size associate with them (i.e., ties, or aprons), please place a zero 0 in the size.
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How do I change or remove the number of items in my order?
By clicking on the Red X you can remove or change the quantity of your order. Once you have completed your order click the OK button. You will immediately see a Sales Order Summary of your order.
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How do I complete the order process?
Simply click on the freight estimation button and click OK on the freight screen. Your Sales Order Summary will appear now with estimated freight. You may submit the order to Edwards for processing or you may save the order as a quote and submit it later to Edwards.
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How do I view inventory quantities for a particular style/color/size?
Inventory Balances will assist you in looking up quantities and pricing information. Simply enter the style you are looking for to view quantities then follow the link for pricing information.
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How do I know if my order has shipped?
Order Status screen is the best way to view all the information you require including how your order was shipped.
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Can I drop ship web orders?
Yes, just make sure the “ship to” information is completed on the Add Sales Order.
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What does Left click to View, Right Click for Options mean?
Think of the system as a business application which allows you to view what you have entered (left click) or complete a new task (right click). For example if you want to copy a previous order, just highlight that order in the Manage Orders screen, right click and follow the copy option.
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Why do I need to log out?
For security reasons it is better to log out after each session to make sure that no one can access your data. This is especially true if you are accessing Edwards’ e for me system from a shared computer like at a conference or in an internet café.
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I'm having trouble, who can help me?
Contact marketing@edwardsgarment.com and let us know what you need assistance with.
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What is 'Tru E' and 'closed loop'?
Tru E is a new line of apparel that blends style and comfort with durability and has a low environmental impact. Closed Loop is apparel recycling. To find out more about either subject please click here.
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Where can I recycle my garments from Edwards?
You may send or drop off worn out Tru E garments to: 4900 S. 9th Street Kalamazoo, MI 49008
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